Shipping policy

Shipping Policy

Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays. 

 

Shipping Rates & Delivery Estimates

Please find details at Shipping Rates | XGATE NZ

 

Freight & Large Items Due to the size and weight of our gates and fencing products, they are only delivered to a physical address (no PO boxes) and may require someone to be present to receive the delivery. You will be contacted to arrange a suitable delivery time by Mainfreight 2Home as soon as they are ready to deliver.

 

Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update, and you can also track the orders here

 

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us at sales@xgate.co.nz within 5 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

 

Contact Us For any shipping enquiries, please contact us at sales@xgate.co.nz or visit xgate.co.nz/pages/contact